Junior ITSM Technician Intern

• Provide first-level IT support and troubleshoot user issues whilst developing practical ITSM and technical support skills within One Acre Fund's service desk operation
• Manage service requests and user inquiries systematically, adhering to service desk policies, processes, and guidelines
• Escalate complex technical issues to higher-level technicians with clear documentation and communication
• Deliver excellent customer service by communicating effectively with users and resolving their IT concerns
• Build strong foundations for your future career through substantive work assignments, onboarding training, and learning opportunities alongside like-minded professionals

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