Ecosystem Trainer (Makueni, Kenya)

• Work across Tiko ecosystems to ensure all actors—clinics, providers, retailers and community partners—can effectively use our platform and its offerings
• Conduct comprehensive onboarding training for new ecosystem actors, ensuring they understand Tiko's operating procedures, code of conduct, policies and their role in the health ecosystem
• Maintain accurate inventory records of all trained actors across the platform and identify gaps in training coverage to ensure sufficient capacity at all times
• Deliver targeted training on new platform offers and features, guiding actors through access procedures and operational requirements
• Identify, prevent and respond to fraud and misconduct, flagging suspicious activity and breaches of safeguarding standards to maintain ecosystem integrity

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