Ecosystem Coordinator (Makueni, Kenya)

• Work closely with all actors across Tiko Ecosystems to resolve first-line non-technical questions and provide on-the-ground support
• Manage enquiries from ecosystem actors via phone, internet and other channels, solving issues within scope and escalating appropriately to internal teams
• Ensure brand compliance across all actors and deliver targeted support to address any identified compliance gaps
• Coordinate activities with field teams to guarantee smooth and effective operational delivery across ecosystems
• Identify, prevent and respond to fraud and suspicious activity, flagging breaches of safeguarding standards and reporting findings to leadership

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