Ecosystem Trainer (Adama City, Ethiopia)

• Ensure all actors across Tiko ecosystems—clinics, providers, retailers and CBOs—are knowledgeable about the platform, its offers and their role within the health ecosystem
• Conduct comprehensive onboarding training for new clinic, provider and retailer partners, covering standard operating procedures, code of conduct and compliance policies
• Maintain accurate inventory records of all ecosystem actors and verify that sufficient trained personnel are in place across all partner organisations at all times
• Deliver targeted training on new platform offers and features, ensuring partners understand access mechanisms and operational workflows
• Identify, prevent and respond to fraud, misconduct and safeguarding concerns, flagging incidents for investigation and mitigation across all ecosystems

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