Service Quality Officer (Adama City, Ethiopia)

• Build and oversee a quality assurance framework that guarantees thousands of adolescent girls and young women receive safe, high-standard, and dignified health services across a network of clinics, pharmacies, and healthcare providers in Ethiopia
• Lead independent auditor pools and enforce strict provider standards across the local health ecosystem to ensure uncompromised care delivery
• Develop real-time monitoring systems and quality improvement protocols that bridge regional healthcare regulations with user feedback
• Coordinate with public and private health clinics, CBOs, and retail partners to drive adherence to safeguarding policies and service excellence standards
• Drive provider accountability through data analysis, feedback mechanisms, and corrective action plans that prioritise the safety and dignity of young women

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