IT Support Analyst

• Provide first-line IT support to staff, maintaining IT systems, user access, and IT assets whilst supporting intranet content management and process improvement initiatives
• Deliver Tier 1 IT support for hardware, software, and connectivity issues, troubleshooting and resolving common user problems within agreed SLAs
• Manage user onboarding and offboarding processes, ensuring access rights align with IT security policies and maintaining accurate records of permissions and system access
• Maintain the IT asset register and track equipment issuance, condition, and lifecycle whilst supporting procurement, replacement planning, and asset audits
• Develop IT documentation, standard operating procedures, and user guides, contributing to an internal knowledge base and identifying opportunities for workflow automation and digitisation

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