Customer Success Account Manager, Disclosure Services

• Serve as the primary point of contact for a portfolio of Reporter Services members and Accredited Solutions Providers, ensuring seamless delivery of disclosure services and customer satisfaction.
• Build and maintain strong relationships with key stakeholders, understanding their environmental disclosure needs and responding expertly to complex questions about CDP's questionnaires.
• Proactively engage customers to maximise their utilisation of the Disclosure Portal, guide them through best practices in environmental management, and ensure they leverage their data products effectively.
• Coordinate onboarding and training programmes for new customers, delivering tailored support and guidance to accelerate their adoption of CDP's disclosure services.
• Drive customer retention and growth by monitoring account health, identifying expansion opportunities, and escalating issues to relevant teams to deliver continuous value.

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Requirements

See full posting: https://cdpworldwide.teamtailor.com/jobs/7719792-customer-success-account-manager-disclosure-services