Customer Success Account Manager, Capital Market Signatories

• Serve as the primary point of contact for a portfolio of Capital Markets Signatory customers, building strong relationships and guiding them through effective utilisation of CDP's environmental data and offerings
• Lead customer engagement initiatives to ensure signatories understand their needs and maximise the value derived from CDP's data, portal access, and resources
• Manage a diverse portfolio of accounts with multiple stakeholders, prioritising tasks effectively and maintaining strong organisational discipline across all customer interactions
• Deliver proactive support and guidance on best practices for leveraging CDP data, acting as the internal voice of the customer and escalating issues to appropriate teams
• Coordinate with Sales, Marketing & Communications, and Product teams to support the complete customer journey and ensure seamless service delivery throughout the contract lifecycle

─────────────────────────────────────

This summary is automatically generated for quick reference. For the complete and authoritative job description, please view the original posting.