Customer Success Account Manager - Cities, States & Regions - Disclosure Engagement EMEA

• Drive customer success and retention by directly engaging a portfolio of critical disclosers across the EMEA region, ensuring positive outcomes and maximising their engagement with CDP's disclosure platform
• Lead proactive engagement with high-impact disclosers and enhanced administrative fee payers, understanding their environmental disclosure needs and responding effectively to complex questions
• Develop and maintain in-depth expertise in environmental disclosure frameworks, CDP questionnaires and scoring methodology to provide tailored guidance and business cases
• Collaborate closely with Regional Engagement Leads, Team Leads, Customer Support and Sales Relationship Managers to resolve critical discloser escalations and support lead generation opportunities
• Deliver feedback and insights from customer interactions to identify discloser pain points and opportunities for improvement, driving organisational innovation

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Requirements

See full posting: https://cdpworldwide.teamtailor.com/jobs/7822526-customer-success-account-manager-cities-states-regions-disclosure-engagement-emea