Customer Success Account Manager, Capital Market Signatories

📍 ZA, South Africa 🏷 Governance & Public Policy 💰 Competitive; final offer amount depends on multiple factors such as candidate's experience and expertise, geographic location, total compensation, and market data 🗓 Posted 24 Sept 2026

Serve as the primary point of contact for a portfolio of Capital Markets Signatories, building strong relationships and ensuring customer success through effective engagement with CDP's environmental data and offerings
Manage customer engagement by proactively understanding stakeholder needs, guiding them through CDP's data utilisation, and maximising satisfaction to drive retention
Deliver seamless onboarding for new Capital Markets Signatories whilst ensuring timely and accurate service delivery in adherence with agreed Service Level Agreements
Drive internal collaboration by acting as the voice of the customer, escalating issues to relevant teams and identifying opportunities for service expansion and further engagement
Coordinate closely with the Relationship Management team to provide insights that enable effective renewals and relationship management conversations

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