Customer Experience Analyst- Nigeria

• Be the frontline voice of Bamboo, interacting directly with users across live chat, email, social media and scheduled calls to resolve support queries and collect feedback that shapes product development
• Manage inbound user support queries completely, working cross-functionally with product, partnerships, settlement and operations teams to identify solutions and implement feature improvements
• Conduct outbound customer interviews to research user experience, gather actionable data, and surface insights that drive product and process enhancements
• Drive troubleshooting and performance improvements by deep diving into data, identifying root causes of user issues, and communicating findings to relevant stakeholders
• Escalate complaints and red flags promptly, following up with users to ensure speedy resolution and maintain stellar customer experience that reflects the Bamboo brand

─────────────────────────────────────

This summary is automatically generated for quick reference. For the complete and authoritative job description, please view the original posting.

Requirements

See full posting: https://bamboo.teamtailor.com/jobs/6131340-customer-experience-analyst-nigeria