ICT Intern/Volunteer

• Bridge the gap between study and workplace through hands-on ICT experience whilst supporting Amref Health Africa's technical operations
• Deliver user support via helpdesk across multiple communication channels, logging all technical faults and resolutions systematically
• Diagnose and resolve hardware, software and network issues through troubleshooting, performance monitoring and technical analysis
• Configure, test and maintain ICT equipment and networks, including installations of standard software and routine system updates
• Coordinate technical setup for staff meetings, workshops and conferences, ensuring all audiovisual equipment functions optimally

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