Associate Director, Global CRM (Salesforce)

• Lead the strategy, roadmap and architecture of IRC's global Salesforce CRM platform, which underpins a multi-million-dollar fundraising operation across 500 staff members and 40+ countries
• Develop the CRM team with architect-level Salesforce expertise, technical leadership and deep understanding of nonprofit income management and donor engagement
• Drive the evaluation and potential migration to Salesforce Nonprofit Cloud whilst exploring responsible implementation of AI technologies including Agentforce and Claude integrations
• Manage platform evolution, GDPR compliance and customisation of the Nonprofit Success Pack to meet IRC's complex global fundraising and communications needs
• Build strategic partnerships across External Relations, fundraising and communications teams to ensure the CRM platform delivers measurable impact on donor relationships and advocacy efforts

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