Associate Director, Global CRM (Salesforce)

• Lead IRC's global Salesforce CRM platform strategy, roadmap and architecture as it evaluates migration to Nonprofit Cloud and explores responsible AI integration
• Manage a technical CRM team, developing staff capability whilst ensuring platform stability across 500+ users and a multi-million dollar fundraising operation
• Drive the evolution of IRC's GDPR-compliant, customised Nonprofit Success Pack environment towards next-generation Salesforce capabilities and AI tools
• Architect scalable solutions that integrate Salesforce with donation platforms, Rescue.org and email communications to support fundraising, advocacy and supporter engagement globally
• Build strategic partnerships between Marketing Technology and External Relations teams to align platform capabilities with organisational fundraising and communications priorities

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