Request For Proposal Uganda Call Centre

• Provide outbound and inbound call centre services across multiple channels (phone, WhatsApp, SMS, Facebook, Instagram) to support Tiko's youth health and wellness platform in Uganda
• Deliver multilingual client support in English, Luganda and Lugbara through dedicated counsellors and a nurse to address health and behavioural queries
• Manage a fully equipped call centre facility with secure computer telephony integration systems, workstations and robust quality assurance infrastructure
• Conduct regular outbound insight calls, risk assessments and user surveys to gather real-time data on platform engagement and service quality
• Establish and maintain comprehensive reporting, training, supervision and quality control systems that meet global call centre standards

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