IT Officer - Horn of Africa (Somali nationals)

• Provide high-level IT and application support to INSO Kenya and Somalia offices, serving as first-line support across the Horn of Africa region
• Administer IT services including Office 365, Exchange Online accounts, Adobe, ArcGIS Licensing, and internet maintenance across multiple offices
• Install and configure computer operating systems, printers, networks, and applications in accordance with INSO policy and guidelines
• Troubleshoot hardware and software issues in person, remotely, and via telephone to resolve user issues swiftly
• Monitor and maintain INSO's network performance to ensure optimal service delivery to staff across the region

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