ICT Officer

• Deliver comprehensive first- and second-line ICT support across regional offices and remote locations, managing incident resolution and escalation through service desk platforms and remote tools
• Lead Microsoft 365 administration, including Teams, Exchange Online, SharePoint and Entra ID, ensuring secure access and compliance across the organisation
• Manage endpoint infrastructure by deploying, configuring and retiring Windows 11 devices, mobile endpoints and associated applications through Intune
• Maintain server and Linux infrastructure including Windows Server 2019/2022 and Ubuntu/Debian systems, performing routine health checks, patching, backups and security updates
• Coordinate network and infrastructure support across virtual platforms, storage systems and regional server facilities, ensuring operational resilience and vendor relationships

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