ICT END USER HW/SW SUPPORT (Network, Voice & Security (Cisco CUCM / Check Point)

• Administer and maintain enterprise network infrastructure, Cisco Unified Communications (CUCM) environments, and Check Point security platforms to ensure availability, performance, and security of voice, video, and data communication services
• Manage and troubleshoot Cisco Unified Communications Manager (CUCM), IP Telephony, SIP trunks, voice gateways, and collaboration platforms across the organisation
• Administer Check Point firewalls, VPNs, access control policies, and threat prevention solutions to protect organisational infrastructure
• Monitor network, voice, and security infrastructure to identify and resolve service incidents, ensuring continuous operational performance
• Deliver advanced technical support to end-users and remote sites, maintaining comprehensive documentation and operational procedures

─────────────────────────────────────

This summary is automatically generated for quick reference. For the complete and authoritative job description, please view the original posting.