Uganda Customer Service Representative (Fixed-term)

• Deliver high-quality voice support to farmers across Uganda, handling inbound and outbound calls from prospective and current customers with professionalism and expertise
• Manage call workflows efficiently by recording case details accurately in the ticketing system and resolving first-contact issues without escalation
• Provide clients with comprehensive information on One Acre Fund services, including farm inputs, payment options, and agricultural training programmes
• Escalate complex issues beyond your scope promptly whilst ensuring resolution within agreed service-level agreements
• Coordinate follow-up communications with farmers, group leaders, and field officers to track unresolved cases and drive customer retention

─────────────────────────────────────

This summary is automatically generated for quick reference. For the complete and authoritative job description, please view the original posting.