Complaints and Response Mechanism ( CARM) and Monitoring, Reporting, Evaluation, Learning and Adaptation (MRELA) Officer

• Establish and maintain a Community Accountability Reporting Mechanism (CARM) that provides safe, confidential, and accessible channels for individuals and communities to raise concerns and share feedback on the Border Security Programme
• Manage day-to-day intake, processing, and follow-up of all beneficiary feedback and complaints with rigour and confidentiality
• Build a structured feedback system that strengthens community accountability across the programme's operations in Kenya, Uganda, Ethiopia and Somalia border regions
• Coordinate with the MRELA Manager to integrate complaint data and learning into programme monitoring, reporting, and adaptive management cycles
• Drive continuous improvement of safeguarding practices by analysing complaint trends and embedding accountability mechanisms into programme design

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