Internship Opportunity: Call Centre Support Intern – National Shelters Network

• Support the management of the National Shelters Network call centre by handling inquiries, coordinating referrals, maintaining databases and enabling communication with shelters and partners
• Receive and respond to calls, emails and online inquiries with professionalism and confidentiality
• Coordinate referrals to shelters and service providers whilst maintaining an updated directory of essential GBV and social services
• Maintain call logs, referral records and databases, and escalate high-risk cases in accordance with safeguarding procedures
• Deliver weekly and monthly reports and support mapping, verification and awareness initiatives across the National Shelters Network

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