Rwanda IT Operations Administrator

• Deliver Tier 2 technical support for end-user devices, networks, and IT services, resolving incidents and service requests to streamline field operations across Rwanda's four provinces
• Manage the administration and maintenance of laptops, tablets, mobile devices, and network infrastructure to established service standards
• Ensure compliance with IT policies, security standards, and operational procedures across all locations
• Lead incident resolution and troubleshooting to minimise downtime and maintain reliable technology service for 3,000+ staff
• Coordinate with field teams to identify and address technical barriers that impact farmer support delivery

─────────────────────────────────────

This summary is automatically generated for quick reference. For the complete and authoritative job description, please view the original posting.