Technical Program Manager, Enterprise Applications

• Support IRC's future state IT support model through the delivery of system enhancement and integration projects, primarily within the ServiceNow platform
• Lead Agile programme workstreams using scrum methodologies, including product backlog management, sprint planning, and task management
• Manage the design and delivery of ServiceNow enhancements and integrations with enterprise systems, coordinating release schedules across the organisation
• Coordinate with solution architects, developers, and business system analysts to translate business requirements into technical specifications and ensure solutions are well-documented, tested, and supportable
• Drive technical team performance by acting as scrum master, educating the team on scrum practices, facilitating scrum events, and removing obstacles faced by engineering and technical staff

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