Account Manager

• The Account Manager is responsible for the overall management and delivery of services across assigned client accounts, ensuring operations align with client requirements, contractual obligations, quality standards, and financial objectives. Serving as the primary client contact, the role oversees end-to-end project delivery, including client engagement, scope management, compliance, recruitment, onboarding, payroll, consultant contract administration, reporting, and team supervision. The Account Manager proactively resolves issues, monitors performance, drives continuous improvement initiatives, and ensures high standards of service delivery that enhance client satisfaction, operational excellence, and CTG’s commercial interests.
• Lead initial client engagements, clearly articulating CTG’s services and project scope as per contract terms and conditions.
• Ensure alignment between the scope of work, client expectations, and CTG’s service delivery, proactively managing and agreeing on any adjustments.

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