Deputy Director of Design Research

• Lead YLabs' Deep Listening function to shape organisation-wide vision, methodology, and operational approach to user and ethnographic field research across Sub-Saharan Africa.

• Build institutional systems, toolkits, and operational blueprints that standardise design research practice across multiple teams and regional contexts.

• Manage Institutional Review Board (IRB) processes and direct field teams and local Principal Investigators (PIs) to ensure rigorous ethical compliance and research quality.

• Drive insight synthesis and strategic presentations that translate ground-level field research into actionable recommendations for C-suite executives and senior stakeholders.

• Develop frameworks and coordinate design research projects from initial ideation through field execution to final deliverables across complex regional landscapes.

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