Uganda Customer Service Representative (Fixed-term)

• Deliver high-quality voice support to farmers across Uganda, handling inbound and outbound calls to strengthen client engagement and retention
• Manage phone calls from prospective and current customers professionally, recording case details accurately in the ticketing system and resolving first-call issues
• Conduct outbound calls to farmers, group leaders, and field officers to follow up on unresolved cases, communicate key programme information, and run satisfaction surveys
• Escalate issues beyond your scope to supervisors whilst ensuring resolution within agreed Service Level Agreements
• Meet daily and weekly outbound call targets whilst maintaining Contact Centre Quality Assurance Standards and immediately reporting system-wide challenges

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