Junior ITSM Technician Intern

• Provide first-level IT support, troubleshoot user issues, manage service requests, and deliver excellent customer service whilst developing practical ITSM and technical support skills
• Manage service desk operations by adhering to policies, processes, and guidelines, and delivering timely responses to user inquiries
• Escalate complex issues to higher-level technicians and communicate with users to provide updates and clarify simple technical problems
• Develop accurate documentation and knowledge management by logging essential details, updating common issue procedures, and following ITSM protocols
• Resolve common service requests and basic incidents, including password resets, software installation, and hardware troubleshooting, using diagnostic scripts and templates

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