Product Operations Lead (Fixed-Term)

• Own the Product team's operating model, discovering and driving efficiencies through AI adoption, process design, and data governance to maximise value delivery
• Administer the Product Department's software stack (Dragonboat, Figma, Matomo, Notion), managing configurations, user permissions, licences, and vendor relationships
• Drive smart adoption of AI tools and agents to improve confidence in feature value and automate Product workflows across all domain teams
• Refine product metrics and audit analytics tools to ensure strategic alignment, data integrity, and accurate impact measurement against key performance indicators
• Lead technical onboarding for new Product hires and coordinate KPI tracking with Product Managers to drive team performance towards organisational targets

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