Burundi Business Investigator and Farmer Protection Specialist

• Investigate financial and operational discrepancies whilst ensuring client protection principles are upheld throughout One Acre Fund's Burundi operations, addressing cases affecting farmers such as underpayments, overpayments, and misconduct
• Lead end-to-end case investigations—from intake through analysis, field verification, and documented closure—prioritising cases with direct client harm
• Manage two sub-departments: Case Investigation and Hotline, overseeing staff performance and operational efficiency
• Reconcile data across multiple systems to identify anomalies, verify discrepancies, and produce audit trails that support investigation findings
• Drive remedial actions for affected clients, including refunds, balance corrections, and corrective communication, whilst escalating safeguarding concerns according to internal protocols

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