Tupande Zone Supervisor - Upper Western

• Lead retail operations across your zone, driving sales, repayment and impact targets whilst managing teams to deliver exceptional service
• Manage multi-channel performance throughout the entire business cycle, working cross-functionally and serving as the primary zonal contact for all performance metrics
• Develop Duka Assistants and Field Agents through weekly technical support sessions, training delivery and structured work planning
• Build high-performing teams through strategic hiring, comprehensive training programmes and rigorous performance management
• Execute inventory ordering, data entry, merchandising and promotional programme implementation whilst maintaining robust control environments

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