Agente do Call Center e Followup

• Administer call centre operations delivering cash transfer products to GiveDirectly donors and beneficiaries in Maputo
• Manage beneficiary surveys and related processes that facilitate GiveDirectly's unique cash transfer model
• Deliver quality judgement on operational issues and challenges, exercising sound decision-making in day-to-day activities
• Coordinate follow-up activities and stakeholder communications to ensure programme effectiveness and beneficiary satisfaction
• Foster a candid, analytical approach to problem-solving that aligns with GiveDirectly's non-hierarchical culture and values

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