Request for Proposal Evaluation of the WAZZII Chatbot Digital Health and AI Evaluation, Kenya

• Conduct an independent evaluation of WAZZII, Girl Effect's digital chatbot, across three Kenya-based programmes to assess user experience, AI performance, safety, behavioural outcomes and progression to sexual and reproductive health services
• Develop a comprehensive evaluation protocol, indicator framework, sampling strategy and analysis plan that integrates platform analytics, user surveys, qualitative research and service uptake data
• Analyse chatbot performance across reach, engagement, repeat use, AI accuracy, reliability, trust and safety—with particular attention to handling of sensitive situations and user vulnerabilities
• Examine equity and identify differences in access and outcomes across user groups, documenting data gaps, selection bias and limitations to attribution
• Deliver actionable recommendations to improve product performance, safeguarding, service linkages and cost-efficiency, underpinned by rigorous mixed-methods analysis

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