Academic Operations Agent

• Support the Registrar's Office in ensuring academic operations, regulations and student data are accurately implemented, communicated and compliant across all internal and external stakeholders
• Lead academic administrative functions including matriculation, course evaluations, scheduling, calendaring, attendance, term registration, exams, grades, progression and graduation
• Manage Freshdesk requests and academic administration inbox whilst documenting and updating key procedural processes under your remit
• Develop proficiency in data analytics, business intelligence and machine learning solutions to support registry operations and identify operational improvements
• Collaborate across multiple departments and stakeholder groups to maintain quality standards, resolve operational gaps and implement streamlined academic processes

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