IT Support Coordinator

• Serve as the primary IT support contact for all user-level technical queries, ensuring timely resolution and optimal running of IT systems and networks across on-campus and remote sites
• Deliver Level 1 & 2 technical support to staff and students via multiple channels, managing the full service lifecycle of support tickets and escalating complex issues appropriately
• Maintain all computers and network systems through proactive day-to-day maintenance, hardware and software troubleshooting, and weekly classroom equipment checks
• Mentor less experienced support team members, including interns and agents, to build capability across the IT support function
• Communicate technical solutions clearly to non-technical audiences, balancing interpersonal engagement with strong problem-solving and attention to detail

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