Student Service Lead

• Manage immigration, residential & meals, insurance, and financial aid functions to ensure every student has safe housing, adequate nutrition, proper documentation, and financial support to complete their studies
• Lead process improvement across student services by identifying inefficiencies, outdated policies, and data gaps, then implementing sustainable solutions that enhance operational effectiveness
• Develop and oversee budgets, analyse operational data, and produce reports that inform funding decisions and drive continuous improvement across all student services functions
• Build and maintain strategic vendor relationships through skilled negotiation, contract renewal, and cost-effective purchasing decisions that optimise resource allocation
• Foster a culture of student-centred service by demonstrating empathy, cultural sensitivity, and exceptional customer service orientation whilst upholding safeguarding commitments and ethical conduct

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