User Insight Lead

• Serve as UpEnergy Ghana's product expert and primary link between field customers and the product team, mastering cooking and water technologies whilst gathering rigorous user insights to shape product development
• Become the definitive expert on all UpEnergy products—electric pressure cookers, induction stoves, water purification systems, and Smart Cook—resolving technical issues and preventing customer-facing failures
• Lead structured experimentation in the End-User Insight Lab, testing cooking methods and recipes that customers demand, documenting results rigorously, and building implementation plans to cascade learnings across the field
• Deliver field activations and demand generation campaigns, designing and running cooking demonstrations, pop-ups, and pilots that drive user engagement and generate evidence-based insights
• Train distribution agents and hub teams through live demonstration, support agent onboarding, and manage real-time support across channels for staff, call centres, field agents, and end users

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