Call Back & Data Support Officer - National Service

• Engage with customers and end users through structured outbound calls to verify information, collect feedback, and ensure accurate documentation of outcomes
• Manage data support operations using Excel and the internal Verification & Operations Management System (VOMS) to maintain accurate records
• Deliver professional customer interactions by asking structured questions, capturing responses accurately, and handling enquiries courteously even when repetitive or challenging
• Coordinate quality assurance processes by reviewing call recordings, analysing transcripts, and identifying coaching opportunities to maintain service standards
• Escalate customer concerns and data discrepancies promptly to ensure issues receive appropriate attention and resolution

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