Service Quality Specialist -SRH

• Build and oversee a quality framework that guarantees thousands of girls and young women receive safe, high-standard, and dignified sexual and reproductive health services across a network of clinics, pharmacies, and independent providers
• Develop and enforce strict Service Level Agreements (SLAs) across the entire provider network to ensure uncompromised care delivery
• Establish independent auditor pools and translate rating data into actionable continuous quality improvement programmes
• Drive accountability by bridging regulatory frameworks, local market realities, and real-time user feedback to strengthen provider performance
• Lead quality assurance initiatives that safeguard the safety and dignity of users whilst supporting partners to meet Tiko's uncompromising standards

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