IT Support Officer (Maternity cover)

• Serve as the primary technical point of contact for local partners and field staff, resolving mobile app issues, connectivity barriers, and account requests to ensure uninterrupted frontline healthcare delivery
• Lead incident management and user access governance across Tiko's digital platform, prioritising resolution speed to minimise disruption to service delivery across six African countries
• Develop and maintain comprehensive user documentation and onboarding materials, translating technical concepts for non-technical end users in English and French
• Monitor aggregator uptime, analyse support metrics, and translate data findings into actionable system optimisations that enhance platform reliability
• Coordinate partner onboarding and offboarding processes whilst maintaining accurate user records and access controls across the technology ecosystem

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