Ecosystem Coordinator (Tshwane & Ekurhuleni)

• Work closely with actors across Tiko ecosystems in Tshwane and Ekurhuleni to resolve first-line non-technical questions and support service delivery
• Manage enquiries from ecosystem actors via phone, internet and other channels, resolving issues independently and escalating complex matters to the appropriate internal teams
• Conduct regular in-person visits across ecosystems to perform health checks with all actors and ensure operational continuity
• Enforce branding compliance and quality standards at each actor site, identifying and addressing any breaches promptly
• Identify, prevent and respond to fraud and misconduct across your assigned ecosystems, flagging suspicious activity and reporting breaches through proper channels

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