Ecosystem Coordinator (Uganda)

• Coordinate across all actors in Tiko Ecosystems to resolve first-line non-technical questions and conduct regular in-person check-ups throughout Uganda
• Manage actor enquiries via phone, internet and other channels, resolving issues within scope and escalating complex matters to the appropriate internal team
• Drive compliance and branding standards at each ecosystem actor, identifying and addressing non-conformance issues systematically
• Detect, prevent and respond to fraud and misconduct by flagging suspicious activity, breaches of code of conduct and standard operating procedure violations
• Establish new Tiko ecosystems across Uganda by mapping opportunities, identifying actors and executing contracting arrangements

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