Application Support Officer

• Provide second-line technical support for system issues escalated by first-line teams, investigating root causes and implementing resolutions across Tiko's healthcare platform
• Investigate incidents using Grafana logs, database queries, AWS topics and queues to identify technical problems and deliver effective solutions
• Configure new and existing products, services and business rules within the platform based on organisational and end-user requirements
• Monitor platform usage, application behaviour and system health to identify risks, prevent issues and optimise performance
• Collaborate with engineering teams to escalate complex issues, documenting evidence and supporting resolution through to closure

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