Service Quality Specialist -SRH (Coast Region, Kenya)

• Build and oversee a quality assurance framework ensuring thousands of adolescent girls receive safe, dignified, and high-standard sexual and reproductive health services across a network of clinics, pharmacies, and independent providers in the Coast Region
• Develop tailored Quality Assurance operating procedures that reflect evolving local healthcare regulations, market conditions, and real-time user feedback
• Enforce strict Service Level Agreements (SLAs) across the entire provider network and establish independent auditor pools to maintain accountability standards
• Drive continuous quality improvements by translating rating data, audit findings, and user feedback into actionable interventions with healthcare partners
• Lead policy governance and standards optimisation, bridging regulatory frameworks with local market realities to guarantee uncompromised care delivery

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