Ecosystem Coordinator (Meru, Kilifi and Vihiga)

• Work closely with community-based organisations, health clinics and retail partners across Tiko ecosystems to resolve first-line questions and support service delivery
• Manage actor engagement through regular in-person ecosystem visits and responsive support via phone, internet and other communication channels
• Coordinate field activities with internal teams to ensure smooth, effective operation across assigned counties
• Drive compliance and brand integrity by monitoring actor implementation and providing corrective support where gaps are identified
• Identify, prevent and respond to fraud and misconduct by flagging suspicious activity and escalating breaches to appropriate internal teams

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