Ecosystem Trainer (Nakuru, Meru, and Machakos - Kenya)

• Work with all actors across Tiko Ecosystems to ensure they can effectively operate our platform and access its offers
• Conduct comprehensive training for new clinics, providers and retailers during onboarding to embed understanding of Tiko's operations, roles, standard operating procedures, code of conduct and compliance policies
• Track and maintain inventory of all ecosystem actors, monitoring that sufficient trained personnel are in place across your region at all times
• Deliver timely training on new platform offers, ensuring actors understand how to access and utilise each new feature
• Identify, prevent and respond to fraud and misconduct across your ecosystem by flagging suspicious activity, breaches of code of conduct, and safeguarding concerns to leadership

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