Service Quality Specialist -SRH (Nigeria)

• Build and oversee a quality assurance framework that guarantees thousands of girls and young women receive safe, high-standard, and dignified sexual and reproductive health services across a network of clinics, pharmacies, and independent providers in Nigeria
• Drive accountability across the entire provider network by enforcing strict Service Level Agreements (SLAs) and translating rating data into continuous quality improvements
• Lead the establishment of independent auditor pools and implement rigorous monitoring systems to ensure providers maintain uncompromised care standards
• Develop and continuously optimise Quality Assurance operating procedures to reflect evolving local healthcare regulations and market conditions
• Coordinate with regulatory frameworks, local market stakeholders, and real-time user feedback to bridge the gap between policy requirements and provider performance

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