Product Officer Systems - Malawi

• Provide technical support to end users and maintain organisational systems infrastructure to ensure smooth product operation and seamless integration of product tools across the organisation
• Develop, configure, and maintain data collection tools and organisational systems in collaboration with the product team
• Deliver comprehensive training sessions on product systems for field teams and develop IT literacy training materials to enhance digital skills amongst users
• Manage technical troubleshooting for hardware and software issues, acting as the primary contact for system-related concerns raised by stakeholders
• Build and maintain an updated inventory of all organisational hardware devices and ensure proper documentation of system processes, issue resolutions, and user guidelines

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