Operations Manager: Grantmaking

• Ensure the smooth, effective and compliant operation of Mergon's grantmaking function by leading operational systems, processes, governance and infrastructure that enable excellent stewardship of resources
• Develop, document and continuously improve operational processes, policies and standards across the full grantmaking lifecycle
• Lead the identification and resolution of operational risks, process bottlenecks and improvement opportunities to strengthen effectiveness and scalability
• Manage the Grantmaking technology ecosystem, including Salesforce CRM, data systems and work management tools, ensuring systems effectively support business processes and reporting
• Oversee the annual monitoring, evaluation and learning cycle, including data collection, integrity, analysis and reporting to support strategic decision-making

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