Salesforce Operations Specialist

• Support the rollout and operationalisation of IDinsight's new Salesforce CRM, enabling staff to confidently manage funder and partner relationships through system enablement, training, and change management
• Develop comprehensive training materials and delivery programmes that equip users to interact with Salesforce primarily through Slack integration
• Coordinate closely with the Director of Fundraising and External Affairs team to ensure seamless adoption across the organisation
• Deliver change management support that removes barriers to CRM adoption and builds user confidence in the new system
• Organise user enablement sessions and provide ongoing operational support during the phased rollout across multiple global locations

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