Flowt: Customer Success Agent

• Act as the primary point of contact for early Flowt subscribers, guiding them through platform onboarding and resolving technical and process-related challenges during the critical launch phase
• Design and deliver structured onboarding sessions and training materials—including walkthroughs, FAQs, and video guides—tailored to users with varying levels of digital and financial literacy
• Manage the subscriber pipeline proactively, identifying and unblocking users stuck in onboarding or early usage stages to maximise platform adoption and early-stage success
• Diagnose and resolve platform issues across email, WhatsApp, and in-app messaging channels, escalating complex technical problems to engineering with clear documentation
• Collect and synthesise customer feedback systematically, feeding product insights and feature requests back to the product and engineering teams to drive continuous improvement

─────────────────────────────────────

This summary is automatically generated for quick reference. For the complete and authoritative job description, please view the original posting.